Our actions focus on 4 areas. 

We explain these actions on the following pages.

Assets are parts of our community for everyone to use.

Assets include:

• public transport – like buses, trains and trams

• transport stations and stops

• places where people live or visit.

We will upgrade public transport assets to be safer and more accessible.

This includes building new accessible trams.

This also includes how we plan new transport and assets in:

• Albion
• Arden
• Sunshine.

There are some transport assets that we can’t upgrade.

We will share better information about how to use these transport assets.

We will create information to make older transport stations more accessible for people with disability.

For example, Ballarat Station.

We will think of new ways to make transport services work better together.

We will make it easier for people to get between:

• bus stops
• tram stops
• train stations.

We will make sure people can use different transport services:

• as part of the same journey

• without having to wait a long time.

We will make transport services work well for people with disability.

This might include:

• more services for people with disability at busy transport stops

• more support for people with disability when their transport stops working.

For example, when a train line is getting fixed and you need to take a bus instead.

We will make sure people who use assistance animals are welcome in public spaces.

Assistance animals are trained to support people with disability in different ways.  

For example, a guide dog. 

We will make it easier for everyone to buy and use tickets for public transport.

We will make sure digital information we share is accessible.

For example, the Transport Victoria website.

We will think of better ways to make housing accessible for people with disability.

Your attitude is what you think, feel and believe.

We will train our staff to learn about disability.

This includes the best ways to support people to use different services in our community.

We will work closely with people with disability when we make decisions about our community.

This includes:

• a new way for transport tickets to work

• how we can give people a better experience on transport services.

We will work with transport organisations to hire more staff who have disability.

For example, Yarra Trams.

We will support the community to be more inclusive of people with disability when they use public transport.

We will support public transport workers to run the Try Before You Ride program.

The Try Before You Ride program lets people try public transport services for free.

This helps people:

• understand what they need to do on their journey
• feel safe using public transport.

We will make sure people have accessible information to plan their journeys.

This includes information:

• on signs

• on buses, trams and trains

• online.

For example, we will keep collecting and sharing information to support journeys for people with disability.

We will keep using our prioritisation tool.

We created this tool with people with disability to help us decide what changes we need to make first to keep our community:

• safe
• accessible.

We will share information about the new way tickets will work in languages other than English.

We will work with people with disability to create information about new underground stations.

The metro stations are 5 new stations  opening in the city so more people can travel.

The new metro stations will be on the:

• Cranbourne line
• Pakenham line
• Sunbury line.

We want to make sure all digital tools are accessible.

For example, the Public Transport Victoria app.